Mobile Services

Mobile data

Why is it that BT moved me to EE and now my phones are not on the same bill as broadband and EE disconnected the phones due to non payment but I have a direct debit mandate. So I spent 2hours on the phone sorting it and paying directly to get them re...

EE automated call system is rubbish

I've been trying to talk to someone to query roaming charges for about 30mins and the automated phone system is simply designed to fob me off with a text message and then hang up.  Rubbish customer service.

Do callers to my mobile get charged any extra when calling me while I’m abroad?

Can’t receive calls

Is business caller id fully rolled out?

I have a standard, contract, consumer plan.Has everyone now been enrolled onto Business caller id?I was previously on the trial service, which then ended, and I haven't noticed a text saying I'd been enrolled in the current service yet. I receive few...

Data roaming

Hi I'm traveling to Turkey next week, I've had my sim only contact before 2021. Will I be charged for data roaming? Thanks 

My sim is not working in Saudi Arabia

My sim is not working in Saudi Arabia so I ended up downloading eSIM now that’s not working now it’s saying invalid sim 

eSim and Roaming

I have bought a Roaming pass for my main sim number but don’t want to also buy one for the eSim number on the same iPhone while in Europe. If I activate call forwarding to a UK based number on the eSim will I be charged a daily Roaming fee on the eSi...