“You’ve dialled an incorrect number@

[Ruby45]

Receiving this message with calls I make that previously posed no issue. I have tried resetting the network, manual dialling, turning off and on wifi dial assist etc; to no avail. 
Any other help would be appreciated

[Leanne_T]

Hi @Ruby45

Thanks for coming here. 

Can you text the numbers? 

Are the numbers saved as a contact? 

Leanne.

[Ruby45]

Hi Leanne 

I can text the numbers. And they are saved in contacts - I have tried deleting the contact and manual dialling the number as well 

[Leanne_T]

Can they call you? @Ruby45

Can you call the numbers from any other phone? 

Leanne 🙂

[Ruby45]

They can call me and the numbers work from other phones including landline 

[Leanne_T]

Thanks @Ruby45

Could you try the SIM in another phone, to see if you can call the numbers? 

Leanne.

[Ruby45]

I have also tried this! - hasn’t made a difference 

[Leanne_T]

Thanks @Ruby45

It sounds like this could be a problem with the SIM card, to get this looked into further please call us on 150 and the team will be happy to help 🙂

Leanne.

[Ruby45]

Okay. Thanks for your help

[Leanne_T]

No problem @Ruby45

Leanne.