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No signal after changing contract

CharlesF
Explorer

‎02-12-2022 08:16 PM

I changed my contract in store today to a sim only one after my previous contract expired - since then I haven't been able to get any reception, ive tried turning the phone off and off again but nothing has changed. I also havent had a text or email to confirm my new contract. 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎02-12-2022 08:33 PM

Hi @CharlesF 

Have they ordered you a new SIM? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
CharlesF
Explorer
In response to Northerner

‎02-12-2022 08:41 PM

No they haven't - I have the same phone as before my contract switched 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to CharlesF

‎03-12-2022 07:34 AM

Hi @CharlesF

Thanks for coming here. 

I would suggest giving us a call from another phone on 0800 079 8586 and the team will get this looked into for you. 

Leanne.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎03-12-2022 10:43 AM

From the sounds of it, all you've done is changed your priceplan at the end of your minimum term. Your contract hasn't expired.

There's no reason for a change of priceplan to cause a loss of service - do you know any other friends or relatives locally who use EE? If so, you have a good check of EE service and the option to do a 2way SIM swap between working & non-working phones.

If the issue is account-related, then EE C/S will need to intervene.

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