No signal after changing contract

CharlesF
Explorer

‎02-12-2022 08:16 PM

I changed my contract in store today to a sim only one after my previous contract expired - since then I haven't been able to get any reception, ive tried turning the phone off and off again but nothing has changed. I also havent had a text or email to confirm my new contract. 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎02-12-2022 08:33 PM

Hi @CharlesF 

Have they ordered you a new SIM? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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CharlesF
Explorer
In response to Northerner

‎02-12-2022 08:41 PM

No they haven't - I have the same phone as before my contract switched 

 

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Leanne_T
EE Community Support Team
In response to CharlesF

‎03-12-2022 07:34 AM

Hi @CharlesF

Thanks for coming here. 

I would suggest giving us a call from another phone on 0800 079 8586 and the team will get this looked into for you. 

Leanne.

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bristolian
EE Community Star
EE Community Star

‎03-12-2022 10:43 AM

From the sounds of it, all you've done is changed your priceplan at the end of your minimum term. Your contract hasn't expired.

There's no reason for a change of priceplan to cause a loss of service - do you know any other friends or relatives locally who use EE? If so, you have a good check of EE service and the option to do a 2way SIM swap between working & non-working phones.

If the issue is account-related, then EE C/S will need to intervene.

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