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Wifi Calling not working

SGN305
Investigator
Investigator

‎22-09-2023 01:47 PM

Over the last week, the WIFI calling has not been working. I stay in an area where EE connectivity is ZERO so we rely on WIFI-calling but the WIFI calling has not been working at all. What can we do?

14 REPLIES 14
norwoody
Established Contributor
Established Contributor
In response to Christopher_G

‎24-09-2023 10:56 AM

Thanks Chris. Unfortunately speaking to them on the phone on Friday they made it clear there's nothing further they can do as they refused to raise an internal ticket to investigate further.

0 Helpful
SGN305
Investigator
Investigator
In response to Chris_B

‎25-09-2023 10:06 AM

Yes! a million times now. 😕

0 Helpful
SGN305
Investigator
Investigator
In response to Katie_B

‎25-09-2023 10:07 AM

Yes me and my partner both have the same issues going on. Neither of us can use WiFi calling. Both of us are EE customers. Both have restarted phones/ router/ airplane mode turn of and on. 

0 Helpful
SGN305
Investigator
Investigator
In response to norwoody

‎25-09-2023 10:09 AM

This is so annoying. I have changed nothing from broadband. I use community fibre and it was working well until Monday for me too. Something changed after that and its been a nightmare. 

0 Helpful
norwoody
Established Contributor
Established Contributor
In response to SGN305

‎25-09-2023 10:15 AM

Haha snap. I use communityfibre too, and also hadn't changed anything since last week Monday. After chasing both EE and Community Fibre all last week it looks like something has changed this morning as 'lo and behold I have wifi calling on my Pixel 7 again.

No idea if EE has fixed something at there end or if it was Community Fibre, but suspect we'll never know...

0 Helpful