Wifi Calling not working

SGN305
Investigator
Investigator

‎22-09-2023 01:47 PM

Over the last week, the WIFI calling has not been working. I stay in an area where EE connectivity is ZERO so we rely on WIFI-calling but the WIFI calling has not been working at all. What can we do?

14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

‎22-09-2023 01:57 PM

@SGN305  Have you tried just restarting the router?  Have you tried restarting the device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
SGN305
Investigator
Investigator
In response to Chris_B

‎22-09-2023 01:59 PM

Yes. Did both, twice now. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to SGN305

‎22-09-2023 03:39 PM

Hi @SGN305,

Welcome to the EE Community. 🙂

Does your phone connect to WiFi Calling if you turn on airplane mode, then reactivate WiFi?

James

0 Helpful
SGN305
Investigator
Investigator
In response to James_B

‎22-09-2023 04:05 PM

On airplane mode, it can be 'Wifi Enabled' but it doesn't work. I have been trying to make calls to people and even at 150 but it doesn't work. I have restarted my phone and my router quite a few times. Its been about a week now. 

0 Helpful
Katie_B
EE Community Support Team
In response to SGN305

‎22-09-2023 05:14 PM

Hello @SGN305. 

Is there anyone else in your home able to test their device?

Katie

0 Helpful
norwoody
Established Contributor
Established Contributor

‎22-09-2023 06:29 PM

I've had similar problems since Monday this week. Prior to that everything worked without issue. After doing all of the troubleshooting asked of me, I've been told that it's the fault of my broadband provider.

I wouldn't hold your breath regarding a useful solution. I'm unfortunately stuck with little connectivity until either this magically sorts itself or my contract ends next year.

0 Helpful
Christopher_G
EE Community Support Team
In response to SGN305

‎23-09-2023 08:42 AM

Hi @norwoody

Are you able to try it on a different WiFi connection, just to see if it works?
Chris

0 Helpful
norwoody
Established Contributor
Established Contributor
In response to Christopher_G

‎23-09-2023 09:40 AM

Hi Chris,

 

I have (as part of all the troubleshooting I've done with EE). Other networks appear to be fine. I've changed nothing on my side, as everything was working with my broadband provider until Monday this week.

At this point the only thing I can think could be the cause is that Wifi calling is being blocked because EE thinks my public ipv4 address is not in the UK.

As I said though, at this point I've given up. My ISP tells me I need to get in touch with EE to sort it. EE tells me I need to get in touch with my ISP. Deadlock.

0 Helpful
Christopher_G
EE Community Support Team
In response to SGN305

‎24-09-2023 08:38 AM

I can only suggest continuing to discuss this with our technical support team, @norwoody 

Chris

0 Helpful