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WiFi calls drop after 29 mins 50 secs

MartinGW
Explorer

‎29-11-2022 05:01 PM

My Google Pixel 6 Pro drops WiFi calls after precisely 29 minutes and 50 seconds. I have heard of other people having this problem and solving it by disabling WiFi calling in their account (not on the device), but I can't see any settings on the ee app to do this.

Had anyone eagle experienced this problem and found a solution?

Thanks in advance 👍

0 Helpful
11 REPLIES 11
N88
Investigator
Investigator
In response to Christopher_G

‎26-09-2023 07:50 PM

After testing over the weekend with the new replacement SIM that arrived I discovered that both that and my original eSIM are now able to make calls for 2 hours before disconnection. I spoke with the EE agent again but he was not aware of what might have changed to get this working. He suggested it might have been that the phones refreshed their EE settings upon inserting the new SIM. 

In any case, I'm now working satisfactorily with both phones. 2 hours is enough for me and I can use the on hold/off hold method if longer is necessary.

0 Helpful
Katie_B
EE Community Support Team
In response to N88

‎27-09-2023 07:35 AM

Thanks for coming back and letting us know this is now working @N88. 

Katie

0 Helpful