WiFi calling

KimWard1 · ‎31-12-2025

Katie_B · ‎04-01-2026

Hi @Stormcdog.

Thanks for coming here.

To get this issue looked into further I would recommend giving technical care a call.

The team have account access and can complete all necessary diagnostics.

Katie

View solution in original post

KimWard1 · ‎31-12-2025

Well that didn't start well.

Recently changed to full fibre provided by Truespeed and now cannot get wifi calling.

They have changed router still same issue.

Changed phone same issue.

Downloaded giffgaff esim on O2 connects straight away.

I am convinced it is a geolocation issue by ee

Visitors to house on ee network also cannot connect.

I can visit neighbours same ISP same router and phone connects to WiFi calling.

It appears to be same issue Starlink customers have experienced.

Northerner · ‎31-12-2025

Hi @KimWard1

Yes you're correct. EE WiFi calling will only work in the UK and won't work on starlink or abroad even on a VPN.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

KimWard1 · ‎31-12-2025

EE almost definitely have an issue with wifi calling. I have a full fibre line from Truespeed. Wifi calling via ee will not work. O2, 3 , Sky, Vodafone are all fine. I swapped sim cards between various phones and ruled out phone compatability. Router has been changed. I have tried to force wifi calling by putting phone in airplane mode and turning wifi calling on but no joy. 2 of us 3 doors apart have the identical problem.

I think the issue is EE is not seeing the correct geolocation. It makes no sense other mobile carriers work fine. EE worked OK until I left my previous isp which was on open reach structure.

bristolian · ‎31-12-2025

Posts all merged to be in the same place.

Don't post your IP here, but if you put it into https://www.whatismyip.com/ what is the location shown as?

Northerner · ‎31-12-2025

Hi @KimWard1

Sounds daft but tried turning the service off on your phone, restarting your device and then reactivating the WiFi calling service.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

KimWard1 · ‎31-12-2025

It shows Bath UK but originally was Atlanta USA

KimWard1 · ‎31-12-2025

Hi Northerner

I can assure you I have tried absolutely everything suggested and possible.

EE and Truespeed can't communicate.

Much as I dont want to just hope I can get released from my contract.

Linzi_H · ‎02-01-2026

Hi @KimWard1

I'm disappointed to hear about your experience, and I know you'll be eager to get this resolved.

If you haven't already, I'd suggest you Fill out our complaints form, and a dedicated member of the team will get back in touch within 7 days, if not sooner.

Linzi

Stormcdog · ‎03-01-2026

I can confirm exactly the same symptoms as the original poster seeing O2 Wi-Fi calling working fine Wi-Fi calling working fine on orginal ADSL ISP EE Please sort this out!