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Wi-Fi calling - with roaming pass

Pusha13
Investigator
Investigator

Hey, I have a monthly plan and now abroad with roam farther pass . I am often at the areas with no prone signal, but Wi-Fi only,  why Wi-Fi calling function is not working for me???? 
(obviously in settings it’s on, but does not work) 

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

@Pusha13  Wi-Fi calling is only when you’re in the UK it doesn’t work abroad.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

WiFi-calling is a coverage enhancement service for use in the UK only.

It's never been advertised to work abroad, and isn't supported if it happens to.

I believe - logically would be fair if it would work with adds on - such a roaming pass - as this pass supposed to extend/expand all data and service etc that available in the uk. 
It’s useful simply for situations when you are at the place with no phone coverage, but Wi-Fi only. 

Not sure what do you mean about work , but I mean the situation when you are out of the phone coverage, but have a Wi-Fi signal. That’s what is Wi-Fi-calling for and I feel that it would be fair and reasonable if this function would work with adds on - roaming pass. 

Chris_B
EE Community Star
EE Community Star

@Pusha13  The roaming pass is so you can use your tariff allowance while in the EU plus 5 other countries covered by that pass.   It doesn’t include Wi-Fi calling as that’s not a tariff allowance. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

The roaming passes are intended to allow use of your plan's allowances in selected countries, not to extend all network services abroad.

ColinFine
Investigator
Investigator

Same for me. I'm overseas, haven't managed to turn roaming on, so I can only use wi-fi.

But when I tried to call ee, it told me to connect to a wireless network.

Thank you. I didn't know that.