Hi @heliotrope
It can take up to 48 hours to process payments. As there is no account access on these forums you'll need to speak to EE CS directly.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
