Why has my account been suspended even though my bill has been paid

[Kat1989]

I’ve paid my bill and My account is suspended why????

[bristolian]

When did you pay your bill, and by what method?

[Jacsmcx89]

I paid by card on the app and still not registered or lifted my suspension 

[Jon_K]

Hi @Jacsncx89.

When did you make the payment?

It can take up to 24 hours for a payment to register.

Jon