Why can I not phone my daughter in Spain

HP25
Visitor

‎21-06-2022 07:55 PM

 
0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-06-2022 08:01 PM

Hi @HP25 

 

Are you on PAYG or pay monthly contract?

 

If pay monthly contract have you activated international calls and text?

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎21-06-2022 08:04 PM

Is your daughter using a UK number roaming on a Spanish network? Or is she using a Spanish-registered mobile?

 

What happens when you try calling your daughter?

 

If she is using a Spanish-registered mobile, you will need to have the "call abroad & premium rate" facility enabled in your myEE online account.

 

If she is using a UK mobile roaming, can your daughter's phone connect to a local network in Spain?