Which settings for use abroad

[TiffanyS]

I have just added Roam Further to my account. If I want to make or receive calls which settings do I need to use?

For example I don't want to turn on data roaming if I don't need that for calls and texts. I have an Android phone.

I tried to make a call today and couldn't get through to the number and they couldn't call me. 

[XRaySpeX]

You don't need data roaming to make calls or texts. However if you are unable to make them it is likely that your EE a/c settings, not phone settings, need adjusting.

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.