Voicemail will not reset

[simmobob]

Please help. Despite contacting EE and Apple on several occasions I still have a VM message from last year. I have tried turning VM off and the n and recording a new message, but it still reverts back to the old one. Not sure if it helps but ive got an Iphone 14 and it has a E SIM.

Thanks v much in advance

[bristolian · Accepted solution]

Assuming this message is on your EE voicemail, then after listening to the message, press option 3 to delete it.

Or if, as I suspect, you're referring to the personal greeting rather than a voicemail having been deposited for you, it's highly unusual for a personal greeting to be restored having been overwritten. For clarity, are you using the "personal greeting" via option 1 of the greetings options? Does the same thing happen if you choose the "extended absence greeting" via option 3?

Neither your SIM type nor phone choice has any bearing on this, but far better to mention  it than not so well done!

All this advice applies to EE's standard voicemail service accessed by calling 222 or speed-dial 1. The Apple visual voicemail service is different.

[Schockwave]

@simmobob , if you have visual voicemail on, then you need to click on voicemail on the phone app and click on the one you want deleted, that is the way to do it, but it does sound like it is the recorded message you are writing about, which I would suggest following what @bristolian  has suggested.

[rkelly1]

Aside from the other suggestions, check if you have Live Voicemail enabled. This will be in Settings - Apps - Phone.

The caller may be getting the standard message from that being enabled, as opposed to the greeting you recorded