Voicemail in maintenance

[Dax67]

For the last 24 hours my voicemail is under maintenance, how long will this last?

is anyone else getting the same problem?

[Dax67]

😂😂😂 What is visual voicemail? I’ve never heard of it, Is that some sort of FaceTime voicemail?

the answer would be no. 

[Leanne_T]

Thanks @Dax67

Thought would check just in case, details on Visual Voicemail can be found here. 

I would suggest giving us a call on 150, our Tech Gurus will get this looked into further for you. 

Leanne 🙂

[Chris_B]

@Dax67  Visual Voicemail is THIS  with it you can see what voicemails you’ve received and you can choose the one you want to listen to first.   

To have this feature just text iPhone VISUAL to 150.   

to turn it off just text iPhone VISUAL OFF to 150.

[Dax67]

I’ve tried calling many times today, got fed up waiting after 30 minutes on hold each time. 

don’t worry about it. I’ll just not use the service. 

thank you for your help anyway. 

[Dax67]

Sorry, I have lost interest in the voicemail now. I can go without it. Never used it in the past. So it’s not a problem. 

thank you for your help anyway. 

[James_B]

Hi @Dax67,

I'm sorry to hear you had problems getting through to Customer Care. If you're still having issues with your voicemail, please try again this morning.

James

[PeteRob55]

My phone shows I have a missed call and a voice mail.  If I invoke voicemail the phone autodials as expected.   I then get a formal recorded message saying that the service is under maintenance and will be available shortly.  Encountered around 16:00 on August 4th.  The prerecorded maintenance message is still there this morning.  

Location UK, Northwest.  

[Dax67]

Hello,

my problem was fixed. You have to call EE and ask for a level 2 technician to get the problem fixed. There is something within you account that needs changing or something not sure what or why. 

regards

[PeteRob55]

Thank you for that.   I went to an EE shop to find out how to contact a level 2 technician and in the hour it took me to walk there the voice mail was working again.  C'est la vie! 

[Leanne_T]

Thanks for coming back and letting us know @PeteRob55

Have a lovely weekend. 

Leanne.