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Voicemail identification issue

Markm74
Explorer

‎23-02-2023 04:56 PM

Hi, I recently changed from pay monthly to sim only and when someone tries to leave a message it states , "The person you are calling is unidentifiable". 

I have checked the voicemail number and this appears to be correct. I just wondered if it could be to do with my change in contract? Handset is Samsung S21

Regards Mark 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎23-02-2023 06:31 PM

Hi @Markm74 

Changing from phone contract to SIM only is only a price plan change, so it shouldn't affect those services.

Have you tried restarting your phone?

Chris

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