Voicemail does not work

[wk16491]

Hi,

My voicemail does not work and never has.

I have searched for and attempted apparent fixes to no avail.

If I call 150 and select to turn VM on, nothing. If I text 150 with VM ON I get the following response:

Sorry, we're having some trouble completing your request at the moment. Please try again later.

If I try to reset by texting VM OFF and reboot, I get that same response.

I have had this same response every time I've tried for months so "please trying again later" clearly isn't the issue.

Can anyone recommend trying anything else? 

Many thanks.

[bristolian]

Hi @wk16491 

What happens if you try calling voicemail? Either by 222 or speed-dial 1?

You may need to call EE C/S and speak to an agent - rather than using any automated services as it sounds like you have so far.

[wk16491]

Hi bristolian,

Thanks very much for taking the time to respond.

When I call 222 I get the normal message that tells me about my voicemail options and it tells me I don't have any messages. Nothing seems wrong here. But if anyone calls me and I don't answer the phone rings and rings and then just cuts out without option to leave a message.

I will contact customer care directly.

Thanks again!

[Leanne_T]

Let us know how you get on when you call the customer care team @wk16491

Leanne 🙂