Visual Voicemail

[TangoTango]

I’ve just renewed my EE mobile sim only plan and visual voicemail  has been deactivated .  I texted IPHONE VISUAL to 150 but haven’t received a response.  The EE app wasn’t any help either.  Does it take a day or so to receive a text response regarding VVM.   Any advice would help. Thank you. 

[TangoTango · Accepted solution]

I’ve just renewed my EE mobile sim only plan and visual voicemail  has been deactivated .  I texted IPHONE VISUAL to 150 but haven’t received a response.  The EE app wasn’t any help either.  Does it take a day or so to receive a text response regarding VVM.   Any advice would help. Thank you. 

[Michael_D]

Hi @TangoTango 

Welcome to the community.

You have definitely followed the correct step by texting IPHONE VISUAL to 150. Normally you'd get a reply back within a few minutes to confirm it has been added, or even if there had been a problem.

Can you try to text it again this morning? 

If there is still no response, can you try HELP to 150 to see if you get a response to that?

Let me know how that goes.

Michael

[TangoTango]

Hi Michael, thank you for your response.  I sent another text in the morning and it’s all working again.  Thank you again.  Hope you have a good weekend 😊

[Michael_D]

Brilliant, I'm glad to hear it worked @TangoTango.

Thanks for keeping me updated.

I hope you have a great weekend as well.

Michael