I've just switched to EE and was excited to enable visual voicemail but it's not going well. I'm on an iPhone 13 mini running iOS 16.5, so I'm up to date.
First I activated it and when I tapped the tab on the phone app, it told me I needed to set it up. When entering a pin and pressing save it would load forever then error with “Voicemail Error: Try again later”.
I tried de-activating and re-activating visual voicemail a few times but it made no difference.
Spoke to live chat and they did various tests and eventually told me to reset my network settings. This got me past the setup screen and I thought all was well and that it would now work, but I was wrong. If someone calls me and leaves a message, nothing shows. If I go in to greetings. it sticks on "Retrieving greeting..." for about 30 seconds then stops. If I try to record and save a custom greeting I get "The operation couldn't be completed. (com.apple.mobilephone error 1035.). Internet searches suggest this means visual voicemail is not set up correctly.
I'm running out of things to try. I must have rebooted my phone 50 times in the past 48 hours trying to get it to work.
We've enabled the exact same service on my partner's phone today and it instantly works with no issues.
Anyone have any suggestions for how I can fix this?
