Using phone while abroad

Chadfisher · ‎26-10-2023

Hi , I’m currently in the Maldives . I am not receiving any calls from the U.K. . Can you help ?

Northerner · ‎26-10-2023

Is roaming and international calls activated on your account?

If not you'll need to download Skype and call EE using the number in my signature over WiFi.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎26-10-2023

@Chadfisher : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎26-10-2023

@Chadfisher wrote:

Hi , I’m currently in the Maldives . I am not receiving any calls from the U.K. . Can you help ?

Is your issue, purely that you can't receive incoming calls? Or that you can't receive any calls or text messages?

Does your phone show a connection to any local networks? Lack of network coverage - if that is the problem - would affect all services that need it. Making or receiving calls, sending or receiving text messages, or using mobile data, would all be a consequence.