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Using mobile abroad

ozevans
Investigator
Investigator

I am in Greece and cannot make or receive calls. I have turned on roaming and changed my cap and texted 150 but no luck. 

5 REPLIES 5
ozevans
Investigator
Investigator

I am in Greece and my mobile is not allowing me to make calls or accept calls. I have got roaming on and texted EE on 150. 

Christopher_G
EE Community Support Team

Hi @ozevans

Welcome to the community. I hope you're having a lovely time in Greece.

Is your SIM card pay as you go, or pay monthly contract?

Chris

Monthly contract. 

Christopher_G
EE Community Support Team
XRaySpeX
EE Community Star
EE Community Star

@ozevans : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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