Calls not working abroad even tho i have roaming

[Shabbylibrarian]

So they worked when i went through Belgium, germany, czech, poland but not now that i am back in czech. I did not get a welcome text like before. I cannot ring the helpline as i can't make calls. The digital chatbot does not appear. 

[Christopher_G]

Hi @Shabbylibrarian

Welcome to the community.

Have you tried restarting your device or manually searching for a network?

Chris

[Shabbylibrarian]

Hi chris,

Thanks for responding,

Yep restarted it a few times. I can send texts. Its only when calling it wont work. It says mobile network not found. 

I also tried using a different APN. 

[Christopher_G]

Thanks @Shabbylibrarian.

Could you check to make sure that international calling and roaming are still activated in your My EE account please?

Chris

[Shabbylibrarian]

Hi Chris, They were blocked. When i tried to unblock them they said i couldnt and to text info to 150. I did this but nothing seemed relevant. I have texted roaming to 150. (I had done this when first leaving the country). 

[Shabbylibrarian]

I now had a text saying i was set up for roaming in any country.

[Christopher_G]

Could you try restarting your phone now to see if it connects and works, @Shabbylibrarian?

Chris

[Shabbylibrarian]

Hi Chris,

Done. And it still doesnt work. 

[Christopher_G]

OK, thank you, @Shabbylibrarian.

I would suggest speaking to our Mobile Care team. A lot of people in this situation use Skype and other VoiP services to contact us from abroad on +44800 0798586

Hopefully they can get this fixed for you.
Chris

[Shabbylibrarian]

Chris, 

I dont have skype is there no way we can email?