Using EE WiFi on the London Undergound

[colsky65]

I used to be able to connect to EE WiFi on the London Underground, but this seems to have stopped working.  My phone is an Oppo Find X5.  When I try and connect it tells me:

"Timed out while joining EE WiFi - Auto. Please try again later"

I try again later, with the same result!  Previous threads about this topic have suggested that you need to phone EE on 150 to get them to resolve this, but when I phone 150 it doesn't seem to be possible to actually speak to someone, or to report this issue.

[Leanne_T]

Hi @colsky65 

Thanks for coming here. 

How long has this been happening? 

Have you restarted the device? 

Leanne 🙂

[colsky65]

Hi Leanne

I'm not sure how long its been happening, as, before last weekend, I hadn't tried to use it in a while on the underground.

Yes, I restarted the phone.

Thanks

Colin

[Leanne_T]

Thanks @colsky65 

Has this happened more than once? 

If so, please call us on 150 and select option 2 and the team will help get this looked into. 

Leanne 🙂

[colsky65]

Yes, its happened more than once. I'll try 150 again.

Thanks

Colin

[Leanne_T]

Thanks very much @colsky65 

Leanne 🙂