Urgent help to access network in US and no phone numbers work

[JovitaVassallo]

I am at a conference in the US with a Global package yet no network connection - currently missing meetings.
I cannot call 150 nor make any call from my phone, the International customer service number does not work from colleagues phones, the alternative number is 0800 so cannot be used from abroad, the live chat is down, there is no email. My business week is being severely hampered by this.
I can only think of social media to get EE's attenion to assist. Can EE please message me with a working number to call or a number I can use on WhatsApp. I am really struggling here.

[Chris_B]

@JovitaVassallo  did you enable roaming from within your online account?  Purchasing add ons doesn’t enable roaming.  

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?