18-12-2021 06:43 PM
I'm abroad and purchased add-on for roaming and I cannot make or receive calls. It says 'number temporarily unavailable'
Awful service, I cannot contact EE unless through this forum?
18-12-2021 07:03 PM
@PedroQuijada : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS.
PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls from abroad?
18-12-2021 08:00 PM
Hi,
>If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
I have contract.
I did activated it. I have been abroad for a couple of days now and it was working fine yesterday. Now I cannot make or receive a call.
>Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad
I don't have that setting in my account.
18-12-2021 08:30 PM
@PedroQuijada wrote:
I cannot contact EE unless through this forum?
No! You are not contacting EE thro' here. This is a user discussion forum. To contact EE you need to phone CS - see "Contact EE" above.
18-12-2021 08:31 PM
If you don't have those settings in your MyEE you must be on PAYG.
19-12-2021 12:10 AM
I cannot call EE because my phone is temporarily unavailable. And the chat system doesn't exist anymore.
I'm paying for something EE is not offering.
19-12-2021 12:19 AM
Try calling CS on the Freephone no. in my sig. over Skype. It should be free.