Urgent - TRAVEL DATA PASS /Dubai

[AniB]

Hi,

Before leaving UK I called up customer service and got a TRAVEL DATA PASS added on.

- I was told in Dubai I will be charged £7.85 daily for a 500MB daily package

- I need to type  TRAVEL and it will be enabled.

- I was told by EE that if I type TRAVEL again on the same day then I will get another £7.85 added so not to do so until balance is nearly used.

I reached Dubai and from the airport typed TRAVEL and it did nothing. I am so disappointed as I had to reach my hotel without any connection even though I thought EE had given me the right advice and relying on their customer service and word. 

Once I messaged TRAVEL I didn't get any confirmation that the 500MB for the day has been enabled or not. In the airport I was not able to access EE app at all. When I reached to my hotel I logged into the EE app but I am not sure whether the 500MB data pass got enabled or not when I sent a message. I can't see it anywhere in the app but can see a add on TARVEL DATA PASS.

I can't make calls from DUBAI to EE as they charged and pretty pricey. Very disappointed as its not intuitive at all in the app or via messages that a 500BM data package has been enabled for the day after one sends the sms.

Please could someone response today am stuck here without any data apart from my hotel wifi.

Ani

[Leanne_T]

Thanks for coming back to me @AniB 

I am sorry we have no account access on the community to add this. 

If you log into the EE app and select get more add-ons and then roaming, does the data pass show and can be added? 

Leanne.

[AniB]

I enable wifi and when I log into the EE app and under add ons select 'Roaming' it does show TRAVEL DATA PASS - Variable.

Which I assume variable here means charged based on the days it is being used. I messaged TRAVEL to 150 yesterday and wasn't able to use any data sadly. I have got no confirmation message or email or in the app to tell me it has been enabled. Very disappointing experience from EE.

[Leanne_T]

Hi @AniB 

Can you add the Travel Data Pass from the EE app? 

Leanne.

[AniB]

Hi. I think I mentioned I already have the TRAVEL DATA PASS. It shows when I select roaming from the add ons dropdown and displays variable infront of it.

EE is not helping and are able to troubleshoot this. Very disappointing. EE should have my details from my login nd should be able to tell me whether I have it enabled or not.

Anyways. 

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to raise this with CS.