Dear EE Customer Support,
I am writing to express my frustration with an issue I am currently experiencing regarding my mobile internet service while traveling abroad.
Approximately six months ago, I entered into a contract with EE for mobile internet services, which included coverage across the entire European Union. In October, I left the UK and experienced no issues with my internet connection at all. It worked perfectly while traveling throughout Europe, and I was very satisfied with the service.
However, in January, when I left the UK again and traveled through France, Germany, Austria, and Hungary, I started receiving SMS messages at each border crossing asking me to set a "SPEND CAP" in order to continue using my internet connection. The message informed me that this would cost me an additional £2.75 per day.
This came as a shock to me, as I already have a contract with EE, paying £27.50 per month for my internet service, and I never agreed to any additional charges for using my mobile internet within the EU. The fact that I am now being asked to pay an additional £85 per month on top of my regular monthly fee to continue using my internet abroad is unacceptable and feels like an attempt to overcharge me.
It is deeply frustrating that my contract seems to have changed without any clear communication, especially given that in October there were no issues when I traveled abroad. Now, it looks like EE is attempting to charge me an additional £85 every month just to use my mobile internet within the EU, which is extremely unfair.
The biggest problem, however, is that I am unable to contact EE to resolve this issue. I have tried every possible phone number I could find on their website, including the Relay UK service (18001) and other international numbers, but since my EE number is now effectively unusable unless I pay the additional £85 per month, I cannot reach customer support through any means.
I urgently need assistance with this issue, as it seems to be a clear case of being charged unfairly, and I would appreciate prompt support to address this situation.
Kind regards,
