No longer receiving SMS abroad

[E3academyUK]

Hello, 

I need urgent assistance regarding receiving sms (I.e. bank, PayPal codes, government apps) abroad. I travel often to SE Asia and my EE card has always worked well. I pay the simple business monthly charge. Roaming option is on my iPhone, I haven’t changed any other options. 
Please can you assist me?

Thanks.

Kind regards

[Christopher_G]

Hi @E3academyUK 

Welcome to the community.

Are you able to try manually connecting to a different available mobile operator, to see if the messages then come through?

Chris

[E3academyUK]

Thank you for your reply. First it shows dtac and operator and after a few seconds it says no service. I’m not sure why.

[Christopher_G]

OK, thanks @E3academyUK 

Have you been able to receive standard text messages since being away on this trip?

Chris

[E3academyUK]

Hello, I think this is getting ridiculous. No I can’t receive sms since I landed and today I received a notification from EE that to log into this forum I will receive a code on my mobile number. Hence I won’t be able to login to this forum either!. Please understand I can’t log into my visa to the UK app, as well as my bank apps  if I can’t get this fixed. I also made sure I always receive sms when abroad since I travel for work. I really don’t know what to do! Please can you assist me? 

[Leanne_T]

Hi @E3academyUK 

I am very sorry we have no account access on the community to get your account looked into for you. 

To get your account settings looked into and make sure everything is set up correctly at our end, please give us a call. Our Contact Us from Abroad page has numbers to call from any other phone. Or, you can call us using a VoIP such as Skype on +44 800 9566000. 

Let me know how you get on. 

Leanne 🙂