The EE Community

Getting worse - why is my account closed?

So. When I go to upgrade it take me from the app to a web page and asked me to log in.when I log in it says account Closed in a red box and say for the best deals you have to be an ee customer. I HAVE BEEN WITH EE FOR 22 YEARS MY ACCOUNT IS NOT CLOSE...

Hybrid Connect - What use is it if you can't use EE kit?

I've apparently got the EE Works Package with 900mb download and Smart Hybrid Connect.Due the the level of restrictions on both the WiFi6 and WiFi7 offerings (No VLAN's, Poor WiFi in my house etc) I have had to defer to using my own router, switch an...

EE wifi router password strength ?

I am about to move to EE broadband but I need to be sure that I can use my existing wifi password.  This is because I have a number of IOT devices using a simple SSID and simple password (the password is like 2017RobInson but different of course). So...

Find messages

hi I am trying to find past messages I have text on the app can I see this??

How do i stop my Mini wifi 2020 I don’t need it

Netflix 'upgrade'???

I've got Netflix as an added extra. I paid extra to upgrade from basic to standard (no ads) Now seemingly 'standard'is the de facto base extra with EE . With ads!! So, now I have Netflix Standard (with ads) which is the bogstandard add on for EE . Do...

Paying my bill early

I’m meant to pay my bill on the 17th am I able to just pay it the now??

Payment Error

Hello everyone, does anyone know why I keep getting payment errors? I tried using both my computer and my phone but both failed.I haven't used this number for half a year and now I want to activate it. Is this related to it?  

App not working

Anyone else getting a blank grey screen when they go to manage their broadband through the app!?