Unable to receive SMS OTP from POSTEINFO (Italy)

[edoardoc]

Hi I changed iphone and after migrating all the apps, the Italian PosteID App to allow me back in wants to send me a one-time code via SMS. The App is essentials to me to pay for tax bills and access other government services in Italy. 

I have attempted many times, while in the UK and even from Italy when I was roaming there but I never receive the SMS.
Other SMSs are received  without problems.
I have also attempted using a spare old android phone where I stuck my EE SIM - but nothing happened.

I have contacted the tech support for the App and they told me that sometimes foreign (for them) operators block these SMS so told me to check with my provider (EE UK). 

I have seen this other thread https://community.ee.co.uk/t5/Mobile-Services/Problems-with-receiving-SMS-OTP-verification-codes-fro.... but no resolution. Please help

[Leanne_T]

Hi @edoardoc 

I am sorry the team could not find the root cause of this for you and the SMS is not showing on the network. 

If the team are unable to get this resolved for you, it may be worth getting back in touch with PosteInfo and letting them know what you have been advised from the tech team. 

Leanne.

[andres76]

Hi Edoardo, did you manage to solve this? I'm trying to do exactly the same and not receiving the text messages from PosteID. 
Failing that, did you find any wordarounds?

[edoardoc]

Hi @andres76 

no I could not solve this. Tried so many times with both EE and PosteItlaiane but no resolution. I am stuck

[RomanoKhokon]

Hi Andres76 & Edoardoc,

I'm exactly on the same boat.

apparently the sms are not even hitting the EE network as Edoardoc mention earlier. So they can't see it and can't do anything about it.

they said the fault must be from the other side.

i used to receive OTP from PosteID just fine previously. 

what should we do now? Any advice?

many thanks.

[edoardoc]

Hi @RomanoKhokon 

I am not confident in pointing the finger to any of the two.
I have been bounced from one party to the other too many times. 

Unfortunately the only solutions I see are 

- get another SIM (maybe an Italian one temporarily?), and good luck with PosteID updating your registered mobile to that one over a phone call . Maybe go to Italy and a Post office with your passport and pray.

- get another iItalian digital identity provider (my route, still pending and it will take months)