Unable to make phone call

[helenhe0326]

Hi guys, anyone experiencing unable to make outgoing phone calls, just dial the number, then the call ended 

[bristolian]

is your phone showing coverage bars? And is this on all numbers, or just particular ones?

Can you receive calls OK?

[helenhe0326]

Hi it does showing the coverage bars and I am not unable to call any number including 150 to customer service from my phone, I have asked my daughter to call me from her I pad, I can receive her phone call 

[James_B]

Hi @helenhe0326,

Welcome to the EE Community. 🙂

Are you in the UK?

Are you using a pay as you go or pay monthly plan?

James

[helenhe0326]

Hi yes I am in the Uk, and on monthly mobile bill, and I have just upgraded my sim only plan yesterday, thanks 

[James_B]

Hi @helenhe0326,

Have you restarted your phone since your plan change?

If not, please give it a try and let me know if you see the same issue.

Thanks

James

[helenhe0326]

Hi Jemes: yes I have switched my phone off and switched it back on but still having the same issue, not able to making and receiving phone calls 

[James_B]

What response do you get if you text BALANCE to 150 @helenhe0326?

James

[helenhe0326]

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges). You have unlimited data. Your current allowances are: 100 texts remaining from your UK texts allowance. Any allowances will refresh 13 Apr 2023. For a summary of your recent invoices and payments reply BILL.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150

this is what I got after text BALANCE to 150

[James_B]

Hi @helenhe0326,

Please get in touch with Customer Care so a member of the team can make sure a call allowance has been activated on your new plan.

They'll be happy to help.

James