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Unable to make or receive calls or text while in USA

Beama
Explorer

Hello, I need help to be able to make or receive phone calls while I am abroad please

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @Beama 

Welcome to the community.

Are you on contract or pay as you go? Have you tried manually connecting to an available American network?
Chris

I am on contract and I have roaming on my plan. I can use data but I am unable to make calls

Christopher_G
EE Community Support Team

Thanks, @Beama 

Have you tried manually connecting to a different network?

Chris

paul_blitz
Investigator
Investigator

Did / do you actually have any phone signal? Is the phone offering you a choice of networks (AKA Carriers) to use?

The phone system in the US is often a bit different from what we have in the UK, and it may be as simple as your phone is not compatible with the specific network you are trying to use (eg doesn't support the needed frequencies). You might want to try selecting a different network.

You may find it's simpler to go buy a 'burner phone' and use that.