Unable to make calls within the USA on two UK EE Phones

[Rex255]

My & my wife's phones are working with data in the USA OK.

We can make and receive UK calls.

We can send most texts.

We cannot make or receive USA calls, they fail.

All the options for connecting EE to report this problem result in failed calls or failed texts.

All of the solutions provided in the community fail.

As we are on a US driving trip it means if we breakdown on a freeway we cannot phone for help, not good.

I have asked my daughter in the UK, who is an EE customer, to try and contact them on our behalf. Unfortunately she is on holiday in the UK in an area with poor EE coverage!!!

[Rex255]

The EE app only needs wifi

Chat only needs wifi

Email only needs wifi

The security issues are relatively easy to solve if EE want a solution.

[bristolian]

Email is inefficient and not always a real-time means of communication, and the function is largely replicated on this public forum.

The use of a web-calling app such as Skype, only needs WiFi, and is often recommended in cases such as this.

[Rex255]

Skype allowed me to make one free call and no more.

EE say it is a third party app and not their responsibility 

I am currently talking to support via the EE app. Getting to them isn't straight forward.

They temporarily fixed my problem yesterday using the EE app to talk to support