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Unable to gift data

lilyhoo
Visitor

‎17-02-2024 02:49 PM

I have unlimited data, my daughter has 250MB I am trying to gift her my data, but it won't let me it says she data rich and also states she has unlimited data - which she does not. She needs her data for safety as she's travelling. 

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2 REPLIES 2
bristolian
Legend
Legend

‎17-02-2024 04:42 PM

Whom or what is "it" that says "she data rich" - and what is the exact error message you get on the app when you try to gift data?

Can you screenshot the error stating your daughter has unlimited data, and the data allowance section of the app which contradicts this?

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XRaySpeX
Grand Master
Grand Master

‎17-02-2024 06:41 PM

Are you all under the same MyEE family a/c, not PAYG or a No-Frills contract? You need to be to be able to gift data. See Gift Your Data and Set Controls .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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