I have a contract and activated roaming and paid 15 pounds for relevant roaming monthly add on before I left.
I cannot access any signal on my ee sim. I have had to resort to buying a n esim which works fine so it is not the networks here at fault.
I have sone all of the things suggested in the previous thread ( copied below) apart from calling CS. I can’t see how to call without a phone signal.
I think the problem may be with “ network service provider” under mobile data settings. When I click in that it just says contact ee 150. Obviously I can’t do that.
advice welcone as I have now wasted the roaming and am paying for esims Tha ks
ps previous thread
“@JF34 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?
If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?”
