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Unable to call or text from abroad

Grafton54
Visitor

‎13-07-2022 01:14 AM

I am on a pay monthly contract and have paid extra for the roam abroad pass. Currently in Canada and can’t call home or send text messages. This is the only way of contacting my elderly parents.

Data seems to be ok and I can use wifi for WhatsApp etc.

I have tried restarting my phone. I have tried choosing different network ( Bell and Telus). I activated roaming before I left the uk.

I’m at a complete loss as to why I can’t text or call home. Your help would be greatly appreciated. 

0 Helpful
12 REPLIES 12
Suenyd01
Investigator
Investigator
In response to XRaySpeX

‎01-08-2022 11:17 AM

I’ve done that a few times. Just waited 10 mins.  I did contact us tech support mobile 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Suenyd01

‎01-08-2022 11:23 AM

You could well need to wait more than 10 mins. They could be busy taking calls & it's just after the w/end. Patience is called for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Suenyd01
Investigator
Investigator
In response to Suenyd01

‎01-08-2022 11:25 AM

Sorry I mean pop up.  It’s early.  I’ve tried it again waited 10 mins nothing. 
I just wish EE could contact me. I need my phone to work today. 

0 Helpful