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USA

ConnorChas123
Investigator
Investigator

‎07-10-2023 01:38 PM

Hi. I’ve just arrived in the USA but have no network so  can’t send texts or make calls. I’ve not had this issue before. Do I need to enable something?

 

0 Helpful
4 REPLIES 4
bristolian
Legend
Legend

‎07-10-2023 02:29 PM

Using your phone abroad is called roaming, and to connect to foreign networks, roaming needs to be enabled.

If you're on PAYG, roaming is auto-enabled once your phone is used on EE's UK network first.

Pay-monthly phones need it enabling, which is normally done by texting ROAMING to 150 before leaving the UK.

Without this enabling, a phone won't connect to foreign networks and thus be unable to use functions which are network-based - making & receiving calls, sending & receiving text messages, and using mobile data.

Which are you?

0 Helpful
ConnorChas123
Investigator
Investigator
In response to bristolian

‎08-10-2023 10:42 AM

Thanks for your reply. I purchased a USA data roam

0 Helpful
ConnorChas123
Investigator
Investigator
In response to ConnorChas123

‎08-10-2023 10:44 AM

I’m on a pay monthly contract & bought a roaming pass before leaving the UK. I can connect to the internet but can’t make calls or texts. 

0 Helpful
bristolian
Legend
Legend

‎08-10-2023 11:14 AM

Did you receive a welcome text message on arrival in the USA? A roaming pass is just a billing add-on to reduce the cost of roaming - having the roaming facility enabled is what allows access to foreign networks. The welcome text message is an additional verification that this is inplace.

The additional check is whether you have a spend-cap active - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap