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Turn off parental controls

Tee_95
Visitor

Hi how do I turn in parental controls

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Tee_95 ,

Welcome to the community,

If on pay as you go, you will need to ring customer service to get this done and need a credit card.

If on monthly contract, you can do this yourself by going to settings and click on parental control. You can do this via the app or by logging in to your account via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Tee_95 ,

Welcome to the community,

If on pay as you go, you will need to ring customer service to get this done and need a credit card.

If on monthly contract, you can do this yourself by going to settings and click on parental control. You can do this via the app or by logging in to your account via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Murrill1993
Visitor

Content lock

Katie_B
EE Community Support Team

Hi @Murrill1993

Are you a pay monthly or pay as you go customer?

Katie