Turn off parental controls

[Tee_95]

Hi how do I turn in parental controls

[Schockwave · Accepted solution]

Hello @Tee_95 ,

Welcome to the community,

If on pay as you go, you will need to ring customer service to get this done and need a credit card.

If on monthly contract, you can do this yourself by going to settings and click on parental control. You can do this via the app or by logging in to your account via the website.

[Murrill1993]

Content lock

[Katie_B]

Hi @Murrill1993. 

Are you a pay monthly or pay as you go customer?

Katie

[Flashbangjimbo]

Pay monthly 

[Schockwave]

Hello @Flashbangjimbo ,

Welcome to the community,

If on pay monthly, you can change this by clicking on the icon right top and then settings and you will see parental control, change it there.

[Flashbangjimbo]

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Wrong! Again!

Nothing works I had to call yet again!

Spend hours on the phone to this company 

Not good start! 

So cancelling my new broadband in my cool off period 

[Christopher_G]

Hi @Flashbangjimbo 

What happened when you called? Did they manage to change your parental controls?

Chris