Trying to call Austrian number +4351717

[RonDamUK]

I am trying to call OBB in Austria, using +4351717. I have roaming and international dialling included. I get the message it is not been possible to connect your call.

When I do this from my BT phone it works without a problem, when I try it with my EE phone I get the message above.

Any clues? Thanks, Ron

[Rach_H]

Hi @RonDamUK,

Welcome to the Community!

We know how important it is for you to be able to stay connected while you are away, so I'm sorry to hear about the trouble you're having. 

Did you speak with our team to activate Roaming before you travelling? Did you receive a text when you landed in Austria?

Rach

[XRaySpeX]

Where are you when you try to make this call? Are you currently roaming or in UK?

[RonDamUK]

I Rachel, I am currently in the UK and have both calling abroad and roaming included in my package.

[RonDamUK]

Hi Currently in UK

[XRaySpeX]

Yes, as I thought from your OP!

You are not roaming. So whether that's included or activated is irrelevant.

Are you on contract or PAYG?

[bristolian]

To avoid doubt, are you currently in Austria or in the UK?

One is roaming, the other is not. And thus some advice differs.

[RonDamUK]

Contract

[RonDamUK]

I am currently in the UK

[XRaySpeX]

Try 004351717