Travel data pass for Turkey

Lgreen14
Visitor

‎22-08-2024 08:03 AM

I’m currently on holiday in Turkey and bought the travel data pass but unable to make a phone call to family in Uk or contact EE. 

Any advice what I may be doing wrong ?

many thanks

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-08-2024 08:09 AM

@Lgreen14  did you enable roaming on your account? This is done by texting roaming to 150 or by calling customer services,  purchasing add-ons doesn’t enable roaming. They just keep costs down as they are an add-ons.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎22-08-2024 08:58 AM

Hi @Lgreen14 

To add to @Chris_B  comments the data pass doesn't include calls. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.