29-12-2023 11:33 AM
Hi
I’m currently in Thailand. I’ve just added roaming to receive text from UK but I’m unable up send or receive any UK text. My UK sim is currently in my sim.
How do I receive texts?
29-12-2023 11:52 AM - edited 29-12-2023 11:57 AM
What you mean by "added roaming"? In what way?
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
29-12-2023 11:55 AM
To receive texts or make/receive calls abroad, you need a mobile network connection which is unlocked by enabling roaming.
Does your phone show a connection to any Thai networks? If not, that's why you can't receive texts.