13-06-2022 10:25 AM
Hi,
If I sent a text message to someone and an error message came back due to my goodybag running out and I tried sending that message again before renewing my goodybag would that person receive the text twice once I renewed my goodybag?
Any advice would be greatly appreciated.
Thanks
Rob
13-06-2022 12:34 PM
Hi @Robert_George.
Welcome to the community.
Sorry, I'm not quite sure what you mean.
Are you on contract or pay as you go?
What are you renewing?
Jon
13-06-2022 12:59 PM
Hi Jon,
Apologies.
For example if I tried to send a text message to someone however there was a send error/bounced back but I tried sending it again and having it bounce back again before realising my goodybag has run out would that person get 1 or 2 messages from me?
I'm on pay as you go.
Regards,
Rob
13-06-2022 01:18 PM
What is a goodybag?
13-06-2022 01:33 PM
Hi,
My bad I meant pay as you go pack.
Regards,
Rob
13-06-2022 02:37 PM
Hi @Robert_George.
If the message was unable to go through the first time then they should only get it once.
Jon
13-06-2022 02:43 PM - edited 13-06-2022 02:59 PM
There won't be a bounce back if it doesn't send due to being out of text allowance. It will just not send & the recipient will never see it. Once you've renewed your pack it will send & the recipient will see it for the 1st time.
13-06-2022 02:55 PM
Hi @Jon_K.
Thanks for your advise.
Please could you also advise on if I were to ring someone and straightaway the call ended and there was no dial tone and didn't go to voicemail would that mean the call wouldn't show up on their call log.
Please advise if you can.
Regards,
Rob
13-06-2022 03:01 PM
If there's no dial tone there can be no call.
13-06-2022 03:02 PM
Hi @Robert_George.
They may get a missed call alert depending on how they've got their phone set up.
Missed call alerts would be a notification rather than a call on the call log.
Jon