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Telephone

Couch200
Explorer

‎17-12-2022 01:27 AM

Why can I not call my partner in thialand on my phone

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎17-12-2022 02:03 AM

Does your partner have a UK number or a Thai number? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Couch200
Explorer
In response to XRaySpeX

‎17-12-2022 07:20 AM

She has a english number

Sent from my iPhone
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Couch200

‎17-12-2022 11:06 AM

@Couch200 , she would need to have roaming, call abroad and premium calls enabled for this to work. If on pay as you go, she would need credit to receive calls.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎17-12-2022 11:50 AM

A methodical approach may help here.

1: Can you make outgoing calls to other numbers, is it only calls to your partner's number that are problematic?

2; Does your partner have signal indicators of a local network in Thailand? If not, the issue is likely with their roaming facility. You've been given some great advice on resolving that, in the previous posts.