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Support

tpoole
Visitor

‎08-12-2023 10:41 AM

How are you supposed to contact a support agent now there is no live chat?  Cant dial 150 if some bright spark has cancelled the service on all our phones even before the replacement sim cards have arrived!! Wont call through wifi either. What is going on with this company now!!!!!

 

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎08-12-2023 11:42 AM

@tpoole  Live chat is still available.    Why do you need a replacement sim if they are working ?   You only need a replacement sim if you have a faulty sim.   

Johnholt
Visitor

‎05-03-2024 07:50 PM

I cannot get onto live chat

0 Helpful
James_B
EE Community Support Team
In response to Johnholt

‎06-03-2024 08:09 AM

Hi @Johnholt,

Welcome to the EE Community. 🙂

If you're a pay monthly customer with a personal account, you can access live chat via the help tab in the EE app.

Hope this helps.

James

0 Helpful