Support

tpoole
Visitor

‎08-12-2023 10:41 AM

How are you supposed to contact a support agent now there is no live chat?  Cant dial 150 if some bright spark has cancelled the service on all our phones even before the replacement sim cards have arrived!! Wont call through wifi either. What is going on with this company now!!!!!

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-12-2023 11:42 AM

@tpoole  Live chat is still available.    Why do you need a replacement sim if they are working ?   You only need a replacement sim if you have a faulty sim.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Johnholt
Visitor

‎05-03-2024 07:50 PM

I cannot get onto live chat

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Johnholt

‎06-03-2024 08:09 AM

Hi @Johnholt,

Welcome to the EE Community. 🙂

If you're a pay monthly customer with a personal account, you can access live chat via the help tab in the EE app.

Hope this helps.

James

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