Subscription pack and roaming

[Jamespralija]

I’ve got a recurring PAYG subscription pack and credit on my account. EE says I need to pay a roaming charge to use my phone in the EU. When I text ROAMEU7 as instructed on the EE text message, it tells me I’m not eligible for the add-on. Any ideas? This is massively frustrating as I’m not in the UK at the moment.

[Leanne_T]

Hi @Jamespralija 

I have sent you a private message for some extra details. 

Leanne 🙂

[Jamespralija]

Sure do

[Mikemcke]

I had same problem,  I had to ring 0800 9566000 and pay over phone which was straight forward but I had to wait 37 minutes before they answered. I paid £10 for a week but I found out later I could have paid £15 for the month which would have been cheaper in my case. I  am now going to have to ring them again when the week is up. Very poor service 😢 

[Leanne_T]

Hi @Mikemcke 

The £15.00 monthly pass is for the Roam Abroad Pass for pay monthly accounts. 

You can find pay as you go options in our Pay As You Go charges for roaming in the EU Help page. 

Thanks. 

Leanne.