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Sorry, but Roaming fees, again !

No1SteveB
Investigator
Investigator

So I'm in the last week of my 3 week stay in Portugal. I get a warning that Im close to my spend cap of £50. Only now I'm realising that i will have paid £48 for the facility to use my phone abroard....but...I have not sent any texts, I've made no phone calls (I always have mobile data turned off) and have wifi at my house. Therefore I've paid £48 for wifi effectively. Gee thanks EE. What an utter rip off. So I assume I should have set the cap to £0 ? And set phone to have roaming switched off ?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@No1SteveB : No, you haven't! If you haven't used any of your UK allowances, calls texts or used data, while abroad in UK you haven't spent anything on roaming charges. You are only charged £2.29 on any day that you use your allowances. Don't use anything -> Not charged that day. WiFi is of no concern of EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Oh, ok.  Thanks XRayspex. Thinking about it  I have used data on the mis apprehension that it would be within my UK contract, doh !

But its useful to know that you only get charged on the days you use it - I'll remember that. I must have used it on more days than I thought,  to have received a "warning" text.

Incidental I texted 150 with "BALANCE" and have recieved nothing back...does that facility still work ?

Oh and would that have meant a £2.29 fee on that text alone or are they free ?

Sorry for all the questions .

 

 

Chris_B
EE Community Star
EE Community Star

@No1SteveB  You’ll been better off paying for the roam abroad pass at only £15 per month you’ll then be able to use your allowances like you are in the UK.     Yes you’ll be charged the daily rate for texting 150, and yes that service still works 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.