Smartwatch 4G roaming - Why is this not enabled?

[JBloomfield]

I've got:

A smart benefit on my main plan that enables data roaming in Europe.

A plan for my smartwatch so that it can be used on 4G, which works perfectly in the UK.

So why when I go to Europe does EE not allow the watch to roam and connect to the same European networks that my phone does?

I thought this might have been a technical issue (signal band support or similar) but other networks (vodafone, for example) DO offer roaming for smartwatches and it works just fine. It seems like EE just don't allow this for seemingly no reason even though I'm paying for the two things that should make this work just fine.

I'd either like some proper justification for this or I'd like the feature to be enabled. I can't see any logical reason to not enable this - data should be data regardless of which device is using it!

[Schockwave]

@michael23578925 , @Chris_B does not work for EE, you can see if anyone is a staff member or customer like most of us are.

Roaming fees are per apparatus, for example if you have a phone and IPad, you would normally choose phone and either hotspot or wifi your IPad, so watch will work with bluetooth, it is down to EE to decide on what can have roaming, and quite frankly I would have thought having roaming on the phone more important, just because other networks have roaming on their watch, according to what you have written, EE do not have to.

[michael23578925]

@Schockwave 

Your argument really falls down in the fact that a tablet, laptop etc can have their own independent SIM. Your watch cannot not and has to be tied to your phone SIM.

Damn every one here really must have shares in EE or something if not paid directly. Quite something guys.

[Schockwave]

@michael23578925 , none of us customers have shares, what a stupid statement, I would still have to pay roaming on the tablet, so not cheap, if you are not happy, then you know what to do, you always try to make the suggestion to EE, that they may consider it.

[marcpuricelli]

OK EE, I'm out of patience.

It's been 6 months since you told us roaming was coming to the Apple watch.

Obviously, I think this is a stupid, consumer hostile decision, but most of all, I'm mostly disappointed by your lack of honesty.

Why lie to us? Just say the truth, at least that's respectful.

And if the real policy inside EE is "we won't say it's never coming, but we currently don't give a flying ... about it and don't plan to do anything at all" that doesn't count as a "we're working on it". That type of PR speech is dishonest.

Therefore, I have no choice but to cancel my watch add-on. 

I'm also looking forward to cancelling all my EE plans ASAP, including my own and my wife's.

[MrCable]

Before coming to EE, we were on Vodafone and whilst their T&C's state that Smartwatch roaming was NOT a thing, our Galaxy Watch 4 LTEs DID work in Belgium (and Spain, if I remember correctly). We came to EE seeing it as the most expensive network because it offered the most facilities - was a real shame to see this wasn't an option.