Sim upgrade

[LiamM89]

Had a sim upgrade last thursday , been unable to make or recieve phone calls since , cant even call 150 for assistance anyone help ? Restarted my phone numerous times .

Thanks

[Katie_J]

Hello @LiamM89. 

Welcome to the community. 

Did you receive a new SIM in the post?

Are you able to try your SIM in another device?

Does your phone show you are connected to the EE network?

Speak soon, 

Katie 🙂